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Can I amend the order after I pay?Unfortunately not. Once payment has been made, your order goes into production, and no changes can be made. However, if you've made a mistake with measurements (for example), contact us as soon as you can and we'll do our best to help.
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What happens if an item arrives damaged?While damages are rare, they do happen occasionally. If your order arrives damaged, all we need is a photo of the damaged item(s) and the specification and we will send you replacements free of charge. For more details, see Section 6 of our Terms and Conditions.